Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

Graduated with Distinction. President of the Product Management Club. Thesis on human-computer interaction and conversational UI design.

Intensive program covering organisational design, negotiation, and technology strategy.

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.

Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.

Trade Kings

Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Barloworld

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Thenry Tech

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

University of Zambia, lusaka

Stanford Graduate School of Business

Certified Scrum Product Owner (CSPO)

Google Analytics Individual Qualification

Open-source Roadmap Tool

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.

Senior Product Manager

Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Product Manager

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Associate Product Manager

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

B.S. in Computer Science

University of Zambia, lusaka

Executive Education in Strategic Leadership

Stanford Graduate School of Business

Certified Scrum Product Owner (CSPO)

Google Analytics Individual Qualification

Open-source Roadmap Tool

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.

Trade Kings

Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Barloworld

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Thenry Tech

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

B.S. in Computer Science

University of Zambia, lusaka · 2012-09 — 2016-05

Executive Education in Strategic Leadership

Stanford Graduate School of Business · 2020-01 — 2020-06

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Google Analytics Individual Qualification

Google

Open-source Roadmap Tool

github.com/alexchen/roadmapper

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.

Senior Product Manager

Trade Kings · 2021-03 — now

Led end-to-end roadmap for Stripe Billing, a $2B ARR product used by 500k+ businesses globally. Launched adaptive pricing feature that increased conversion by 18%. Managed a squad of 12 engineers, 3 designers, and 2 data scientists across three time zones.

Product Manager

Barloworld · 2018-06 — 2021-02

Owned the Host onboarding experience. Redesigned listing creation flow, cutting time-to-publish from 45 min to 12 min and increasing host activation by 34%. Collaborated with legal and trust teams to ship identity verification in 22 markets.

Associate Product Manager

Thenry Tech · 2016-08 — 2018-05

Shipped Intercom Articles, a self-serve knowledge base product now used by 25,000+ companies. Ran 60+ A/B tests quarterly and maintained a weekly cadence of customer interviews to inform prioritisation decisions.

B.S. · Computer Science

University of Zambia, lusaka · 2012-09 — 2016-05

Executive Education · Strategic Leadership

Stanford Graduate School of Business · 2020-01 — 2020-06

Certified Scrum Product Owner (CSPO)

Google Analytics Individual Qualification

Open-source Roadmap Tool

2.4k GitHub stars. A lightweight CLI tool for visualising product roadmaps from YAML definitions.